Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”
We believe that our people are what differentiate us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.
Job Summary
The core purpose of the Cargo Supervisor is to lead a team of Cargo Agents to safely, efficiently, and reliably exceed the service delivery expectations of Swissport’s airline clients and their customers on a daily basis.
Each Cargo Supervisor is responsible for achieving key operational objectives for their assigned shift and clients, while working collaboratively with peers and leaders to deliver overall cargo performance. Cargo Supervisors are role models and cultural ambassadors, promoting a strong safety culture and leading by example.
Your activities
- Supervise daily cargo warehouse operations, ensuring safe, efficient, and compliant handling of import and export freight
- Support the achievement of on-time performance and service delivery targets by proactively identifying and resolving operational issues
- Coordinate cargo build-up and breakdown activities in line with airline and regulatory requirements
- Conduct ULD checks, manage damaged ULDs, and ensure timely control and returns
- Ensure compliance with all safety, security, and regulatory standards including Dangerous Goods, Biosecurity, and aviation requirements
- Promote a strong safety culture through active monitoring, coaching, and adherence to OH&S procedures
- Monitor team performance, provide coaching and training, and assist with performance management where required
- Maintain high standards of housekeeping, equipment serviceability, and warehouse presentation
- Ensure accurate documentation and data entry within Warehouse Management Systems (WMS)
- Support manpower planning and resource allocation to optimise operational efficiency
- Communicate effectively with internal teams, airline clients, and airport stakeholders to meet service expectations
- Report and investigate hazards, incidents, and near misses via the company reporting system
- Uphold Swissport’s values, policies, and operational standards at all times
Your profile
- Experience in air cargo operations, with demonstrated leadership or supervisory capability
- Sound knowledge of cargo handling processes including import/export and Dangerous Goods
- Current forklift licence (essential)
- Experience with Warehouse Management Systems (WMS)
- Strong understanding of aviation safety, security, and regulatory requirements
- Effective leadership, communication, and interpersonal skills
- Proven ability to coach, motivate, and develop team members
- Strong problem-solving skills with the ability to make sound operational decisions
- High level of organisation, time management, and attention to detail
- IATA Dangerous Goods certification (desirable)
- Valid ASIC card or ability to obtain prior to commencement
- Flexibility to work across a rotating roster
What we offer
- On-site employee parking available
- Uniform provided
- Opportunities for career advancement
- Accrual of annual and personal leave
- Comprehensive training and ongoing support
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Visit our website at Swissport Careers to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation!
Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.
