At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always ‘Fly Better.’ As one of the most recognised and admired brands globally, we’re driven by innovation and excellence. Join us as a Operational Training Partner (Ground Operations) and play a pivotal role in shaping the future of our organisation by driving people strategies that empower our global workforce. Experience a fast-paced, multicultural environment where your expertise in human resources will contribute to building a world-class employee experience while advancing your own career on a global stage.

As the Operational Training Partner (Ground Operations), you will provide strategic support to the business in the design, development and delivery of business critical operational training solutions aligned to Emirates Group values and the employee experience.

In this role, you will:

Deliver operational training to ensure business units meet regulatory and compliance requirements.

Deliver a learning experience that meets Emirates Group standards as outlined by the Learning Experience Standards.

Manage trainee records and assessments in line with the expectations of the Regulatory Compliance and Audit Unit guidelines.

Ensure that all learning solutions are up to date and that all updates from the business are implemented.

Maintain subject matter expertise through consistent engagement with relevant business units (coordinated by the Strategic Business Partner and Experience Deployment Lead).

Maintain regulatory and compliance training records and licenses.

Engage in opportunities to continually strengthen facilitation skills.

Apply Experience Analytics and Evaluation guidelines to consistently map impact and measurement tools in all solutions.

Deliver training at outstations when required.

Stay up to date with trends in learning and instructional techniques.

To be considered for this role, you must meet the following requirements:

Bachelor’s degree or equivalent in Human Resources, Training, or a related field.

5+ years’ experience in delivering or facilitating operational training

Experience in a relevant operational field within the last 5 years.

You will have an edge, if you have:

A proactive, resilient, and adaptable mindset with a strong sense of responsibility, a positive attitude, and a commitment to continuous growth

Strong facilitation, communication, and relationship-building skills, with the ability to engage, influence, and collaborate across teams

A future-focused, digitally literate approach, with a passion for leveraging technology to enhance the employee experience

Critical thinking and problem-solving abilities, using data and insights to challenge the status quo and drive innovation and efficiency

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what it’s like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.